Refund Policy
At Aspire Mentors, our focus is on holistic transformations, and our approach is meticulously tailored to ensure genuine progress. Given the nature and depth of our commitment, our refund policy is steadfast.
Refund Criteria:
Extraordinary circumstances are rare, but we acknowledge they can arise. While our general policy does not offer refunds, we will consider requests stemming from such unique cases. However, it's crucial to understand that not all requests, even under extraordinary circumstances, will be granted. As an alternative solution, and in our bid to ensure your satisfaction, we may offer an opportunity for you to participate in a future iteration of the program at no additional cost.
Notification Procedure:
Should you find yourself in an exceptional situation warranting consideration, please submit a formal written complaint/explanation to support@aspirementors.tech with:
Full name
Session date and mentor's name
Detailed reasoning emphasizing the extraordinary nature of the situation.
Relevant supporting documentation, if any.
Evaluation Process:
Upon receiving your complaint, our dedicated team will:
Review all correspondence between you and the involved mentor(s).
Delve into the provided reasons.
Engage with the mentor in question for further insights.
Decision on Refund:
You will receive a communication regarding our decision within 7 business days of your submission. If we find merit in the refund request, it will be processed to your original payment method within 14 business days. Remember, each case is unique, and decisions are at the sole discretion of Aspire Mentors.
Exceptions:
Refund considerations will not extend to:
Requests lacking a formal structure.
Reasons unrelated to our coaching sessions or mentors.
Client non-attendance or non-completion of assignments.
Contact:
For further clarity or inquiries regarding this policy, kindly connect with our Customer Service Team at support@aspirementors.tech.
Thank you for entrusting Aspire Mentors with your journey. We're dedicated to ensuring a transformative experience and appreciate your understanding of our policies.